Shipping policy
Made-to-order production
Every print is made to order. Most orders are produced and dispatched within 1–4 business days. Weekends and public holidays are not included in these estimates.
Production time is separate from delivery time. Selecting Express delivery speeds up the journey after dispatch but does not shorten the time needed to produce your print.
Delivery estimates
Estimated delivery times after dispatch are:
• Australia — approximately 2–5 business days with Standard delivery
• International destinations — generally 4–15 business days, depending on the destination and fulfilment location
• Express or courier delivery — generally 1–6 business days where available
These timeframes are estimates rather than guaranteed delivery dates. Remote locations, customs processing, severe weather, postal disruptions and other circumstances outside our control can cause delays.
Shipping destinations and costs
The destinations and delivery options currently available will be shown at checkout.
Shipping charges are calculated according to the delivery address, print sizes and selected delivery service. The total shipping charge will be displayed before payment. Any applicable free-shipping offer or promotion will also be shown at checkout.
Local and international fulfilment
Where possible, orders are printed and shipped from a fulfilment centre close to the recipient. This helps reduce travelling distance and delivery time. Occasionally, an order may be produced in another country if the required print or facility is not available locally.
Separate packages
Items within the same order may be produced at different facilities or require different packaging.
A3 prints are generally shipped rolled, while A4 and 5 × 7 inch prints are generally shipped flat. An order containing different sizes may therefore arrive in separate packages and on different days. Separate dispatch emails or tracking details may be provided for each package.
Tracking
Tracking availability depends on the destination and delivery service. Express delivery is generally tracked, while some Standard services may be untracked.
When tracking is available, the tracking information will be included in the shipping confirmation email.
Delivery addresses
Please check your delivery address carefully before completing your order. If you notice an error, contact us immediately at contact@jospieczka.com.
We will try to correct the address if production or dispatch has not progressed too far, but changes cannot be guaranteed once an order is being fulfilled. Delivery to a PO Box is available only where the selected postal or courier service supports it.
Customs and import charges
International orders may be subject to customs duties, import taxes or other local charges. Unless these charges are collected at checkout or otherwise stated, they are the recipient’s responsibility.
Delayed, lost or damaged orders
If your order has not arrived within its estimated delivery window, please contact us at contact@jospieczka.com with your order number. We will investigate the delivery and help arrange an appropriate solution.
For damaged, faulty or incorrect items, please refer to our Return and Refund Policy.