Refund policy

Made-to-order prints

Every print is produced especially for your order. Please check the artwork, size and delivery details carefully before ordering.

We do not accept returns, refunds or exchanges because you have changed your mind, selected the wrong size or no longer want the item. This does not affect any rights you have under the Australian Consumer Law or other applicable consumer-protection laws.

Cancellations and changes

If you need to cancel or change an order, please contact us as soon as possible at contact@jospieczka.com.

We can cancel or change an order only if production has not yet begun. Once an order has entered production, cancellation or alteration might not be possible, except where required by law.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If it is damaged, faulty, materially different from its description, or you receive the wrong item, contact us within 30 days where possible.

Please include:

• your order number
• a description of the problem
• clear photographs of the item and its packaging

Do not return an item unless we have provided return instructions. After assessing the issue, we will arrange an appropriate remedy, which may include a replacement or refund. If a return is required because an item is faulty, damaged or incorrect, we will cover the reasonable return costs where required by law.

Refunds

If a refund is approved, it will be issued to your original payment method. The time taken for the refund to appear can vary depending on your bank or payment provider.

Consumer guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes those guarantees or any other mandatory rights available under applicable consumer-protection law.

Contact

For questions about an order, return or refund, please email contact@jospieczka.com.